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Examination of and answers to
a human resource issue faced on a day to day basis in many
companies.
For human resource officers of corporate, large or small
businesses.
4 page laminated guide includes:
when conflict is ignored
psych constructs leading to workplace conflict
differences in perception
differences in beliefs, values, goals
conflicting values, "politics"
job & time stressors
stress management
communication & motivation issues
recognizing potential problems
violent workplace incidents
authority in a non-threatening manner
resolving disagreements
negotiation, mediation, arbitration
managing dissatisfaction
policies & procedures
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